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Solix Enterprise Content Services for Insurance Industry
Solix ECS empowers insurance providers with AI-driven automation, streamlining claims, compliance, fraud investigation, and secure, collaborative document management for superior efficiency and customer experience.
Claims Management & Processing
Solix ECS helps automate and streamline claims processing by enabling capture and management of claims-related documents and data, such as accident reports, images, videos, medical records, and policy information in a central secure content repository. This data can be easily accessed and shared across employees, agents, adjusters, customers and even with applications to enable seamless collaboration and transparent claims processing. Solix ECS can also help automate tasks such as data collection from clients, data extraction from documents, classification of documents, and routing of documents for improved speed and accuracy of claims processing.
Agency Management
Agents and brokers are essential for insurance companies to generate new business, but managing these channel relationships at scale can be complex, resource-intensive, and time-consuming. It involves various administrative responsibilities, such as contract management, training, licensing, appointments, records management, etc., that must be revisited yearly. Solix ECS can help insurance companies by enabling them to optimize these processes at scale and enhance their engagement with agencies for improved productivity. Amongst the many capabilities, the secure and compliant ECS platform includes centrally managed agency accounts to automate the dissemination of information, improve collaboration, and notify agents and brokers of important dates and renewal cycles to ensure timely action.
Legal and Compliance Management
Solix ECS helps insurance companies improve their legal and compliance posture with centralized records management, streamlined workflows, and enhanced data security. It enables insurance companies to securely store all relevant documents, such as policy and claims documentation, agency contracts, and email communication, in accordance with retention and disposition policies to meet legal and regulatory requirements. Additionally, the improved data security helps protect sensitive PII information from unauthorized access, helping comply with data privacy laws and reducing the risk of legal repercussions. Finally, the streamlined workflows with audit tracking help not only automate document workflows but also create a defensible and transparent record of critical processes for legal and compliance processes.
Fraud Investigation
Solix ECS helps automate and centralize capture, storage, and management of all relevant evidence related to a fraud case for collaborative case analysis by different teams and departments, such as legal, compliance, and finance, to ensure successful and timely completion of fraud investigations. Additionally, to meet regulatory and legal requirements, Solix ECS can automate the retention of all evidence and documents in immutable storage via policy-driven data retention and legal hold management.
Platform Overview
Solix ECS is an all-in-one, cloud-native platform offering secure, centralized content management, AI-powered automation, robust compliance, and seamless collaboration for enterprise workgroups, enabling productivity, governance, and cost-effective digital transformation at scale.
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Enterprise Cloud Repository
Break data silos with a single, secure cloud content hub. Store, organize, discover, process, and govern every file in one place.
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Generative AI
Embedded GenAI services auto‑classify documents, surface insights, enable Q&A, generate summaries, create new content, and power natural‑language search.
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Secure Sharing & Collaboration
Share content safely with colleagues, partners, and customers using granular permissions, expiring secure links, and guest workspaces.
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Governance & Compliance
Automated audit trails, encryption in transit and at rest, retention schedules, smart classification, and legal holds ensure compliance.
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Data Security
Zero‑trust architecture, role‑based access controls, file permissions, redundant storage, and 256-bit data encryption at rest and in motion ensure data security and integrity at all levels.
Secure, Compliant & Enterprise Ready
- Data encryption in transit and at rest
- Comprehensive compliance and assurance programs
- Audit logs, data loss prevention, single sign-on and much more
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